About Us
Personalized Drinkware
HOW WE PROTECT YOUR PRIVACYWe at PersonalizedDrinkware.com are dedicated to protecting your privacy and personal information. At PersonalizedDrinkware.com all of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can't be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected.
We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
YOU MUST ACCEPT THIS TERMS OF SERVICE AGREEMENT BEFORE ACCESSING OR OTHERWISE USING THE SERVICES. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.
CANCELLATIONS \ RETURN POLICY
Blank Items- You can return your blank items within 15 days if there are any problems with your items (color, material, etc).
Personalized Items- Once a personalized item is ordered you may only cancel your order up until you approve your proof. Once you approve your proof your item may not be canceled unless:
· We shipped you the wrong item no.
· Imprint color or item color was incorrectly shipped
· A deadline that was promised was not met due to powers in our control.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Canceling or Changing Artwork Policy - After an order is placed you will have an opportunity to approve you artwork one final time before your artwork enters production. Once you approve your artwork and the order enters production our team will work on it immediately.
Our orders are processed in the following steps:
- Order placed online
- Artwork Approved
- Production Begins
- Item Gets Printed
- Item Ships
The following policies are applied based on when you try to cancel\change your order:
- Order Placed Online - You may cancel for no charge at any time.
- Artwork Approved - After you approve your artwork you may change your artwork for a $38 fee.
- Once Production Begins - You may cancel your order for a $38 fee up until the very first item is printed.
- Item Gets Printed - Once the first item gets printed you may cancel your order but you will ONLY be refunded shipping costs. Not other costs will be refunded. Item will be destroyed.
- Item Ships - Once the item ships you can NOT cancel your order for any refund. If delivery is refused you will NOT be refunded at all.
BLANK ITEMS AND LESS THAN MINIMUM
BLANK ITEMS
Some items require a setup
fee. If the setup fee is removed
from the shopping cart we will
assume that you want BLANK ITEMS
without imprint at all. We try our
best to notify customers when they
order blank items to make 100%
certain.
LESS THAN MINIMUM
Minimum ordering quantities per item
are listed for each item on our
website. Failure to order the
minimum order quantity we result in
a $50 fee. For example - if the
minimum # of a specific item you
want to order is 50 pieces. You can
order 40 pieces but a $50 fee will
be charged.
ARTWORK AND RIGHTS TO PRINT
Rights to Print
When you place an order and send us
your custom artwork we assume
without doubt that you have rights
to print that artwork. If you do not
have rights to print the artwork do
not send the artwork to us to print
on your item. Any artwork that you
send us may have to be manipulated
to a 1 color piece of artwork. Any
manipulations made to artwork are
made as a requirement for us to
print. We only manipulate artwork
that is provided to us. We often use your artwork, virtual proofs and designs as samples on our web site. Once online it can be used as inspiration for other customers and designs. If you wish for your unique design to not be used please notify us.
COLOR MATCHING AND FREE SAMPLES
Accuracy of Online Colors
Each computer monitor and printer is
calibrated differently and colors
will certainly vary from computer
screen to computer screen.
PersonalizedDrinkware.com offers
free samples of our color swatches
that can be mailed to you so that
you can see a physical sample of the
color prior to ordering. If your
items need to be a perfect match to
any particular color we strongly
suggest and advise you to order a
physical color sample prior to
placing your order. No refunds will
be made for variations of online
colors and physical products.
Multiple Colors in Same Order
Customers have an option to split their product color for 1/2 of their order or to pay a fee and use a different ink color for part of their order. When this is requested we cannot guarantee exact counts. For example you may order 200 pieces and want 100 blue and 100 white. When you receive your order you may get 95 blue and 105 white. If it is required that you have exact counts we can do that for an additional $25 fee.
SALES TAX
Sales tax is charged on all products and orders shipping to NJ. Actual tax amount is applied at the state level when placing your order, and may vary depending on the county your product is shipping to.
Return address:
Personalized Drinkware
P.O. Box 455
Allentown, NJ 08501
Any package that has not been received by us and tracking information cannot be provided, will be the sole responsibility of the shipper.
ORDERS NOT RECEIVED
Once an order has been shipped and
there is a delivery confirmation,
PersonalizedDrinkware.com is not
responsible for any theft of product
or delivery to the wrong address.
You must notify us within 15 days if
order is not received.
FREE SHIPPING
Free shipping is only valid to the Contiguous United States. The term excludes the non-contiguous states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands. Additional surcharges will be applicable for any shipping to the non-contiguous states.
ACTS OF GOD
From time to time we will ship a
product on-time and UPS will not be
able to deliver your product on time
due to "acts of god".
Please
see UPS's policy below:
UPS shall not
be liable for any interruption of
delivery service due to a cause
beyond its control, including but
not limited to, the absence of a
person or the refusal of such person
of accepting the delivery of the
shipment, demure due to the
consignee, force majure, action of
the public authorities with real or
apparent authority over the
facilities, action or omissions of
the public customs authorities or
the like, riots, strikes, or other
labor disputes, public disturbances,
factors that disrupts the air and
ground transportation systems such
as weather conditions and natural
disasters, and an act of God.
OUT OF STOCK ITEMS
Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.
SHIPPING POLICY
All orders are shipped, on average, within 5 days from the time your order is placed. On average you should expect to receive your order within 6-11 business days from the time that you place your order.
Privacy & Security Concerns:
3rd Party Disclosure -
Customer information, whether public
or private, will not be sold,
exchanged, transferred, or given to
any other company for any reason
whatsoever, without the consent of
the customer, other than for the
express purpose of delivering the
purchased product or service
requested by the customer.
--------------------
Private Information Security - For your safety and protection,
your credit card information is not
stored on our servers. Our payment
gateway provider, Authorize.NET &
First Data Merchant Services, keeps
this information encrypted and
secure on your behalf.
Email Usage - The email address
you provide for order processing,
may be used to send you information
and updates pertaining to your
order, in addition to periodic
company news, updates, and/or
related product or service
information, etc.
Links
This web site contains links to
other sites. Please be aware that we
are not responsible for the content
or privacy practices of such other
sites. We encourage our users to be
aware when they leave our site and
to read the privacy statements of
any other site that collects
personally identifiable information.
Release
You hereby release
PersonalizedDrinkware.com (and our
officers, directors, members,
managers, employees, agents and
affiliates) from claims, demands and
damages (actual and consequential)
of every kind and nature, known and
unknown, suspected and unsuspected,
disclosed and undisclosed, arising
out of or in any way connected with
any dispute with our products or
services.
If you are a California resident,
you waive California Civil Code
1542, which says:
"A general release does not extend
to claims which the creditor does
not know or suspect to exist in his
favor at the time of executing the
release, which if known by him must
have materially affected his
settlement with the debtor."
Personalized Drinkware
P.O. Box 455
Allentown, NJ 08501
Please send all inquires to info@personalizeddrinkware.com
